CLiKD Help Centre
CLiKD Help Centre
Welcome to the CLiKD Help Centre!
Here, we’ll do our part to answer as many questions as we can for you about anything and everything to do with our lovely app. This way, you won’t even have to wait for us to answer and you can get back to meeting new people on CLiKD ASAP!
If you still can’t find the answer you’re looking for, contact us below.
No. You have the option to sign in with Facebook or with your mobile number and we’ll send you a verification code.
Yes! Great news (especially for those of you who know your light and angles) you can upload photos to your profile directly from your phone, Instagram and Facebook accounts! You can even link your Instagram to your profile. Below are some of our tips for uploading profile photos.
Guide to Profile Photos:
You know we have your back here at CLiKD. We want to make sure you’re showing off your most authentic self and that everyone is having the best possible experience. To do that, there are few tips and regulations that help us help you. So, have a look and trust us. As the dating experts, we know what we’re talking about!
*Please note that these tips and regulations are the basis of making sure the app is a fun, yet safe environment. We are well within our rights to remove your pictures or user profiles, if they don’t adhere to the regulations listed below. We don’t want to have to do this, but if we have to, we will! CLiKD is a place for everyone to feel comfortable and safe, so the following will be enforced:
Lastly (not so much a tip, just a fact) for safety reasons, photos where the primary subject was under 18 at the time of being photographed will be deleted!
With these tips in mind, go forth on your magical journey with CLiKD and discover the person behind the photo!
Here are the steps to adjust your gender identity:
Here are the steps to adjust your sexual orientation:
*You have the option to hide your gender or sexual orientation on your profile, using the toggles under each of the sections.
When you’re setting up your profile, one of the steps is choosing 5 interests. They can be changed anytime if you go to ‘My Profile’ on the app.
These interests that you choose means we send you people who share similar interests in your daily recommends.
Recommends are the people you see when you go onto the app. They’re your potential matches, if you decide to take their dealbreakers.
Everyday, you get new recommends and these are based on:
This information is what the app uses to filter your recommends. Now, all you have to do is have a browse and see who you want to get to know better.
At the centre of CLiKD are the dealbreakers. We are always adding new ones, but you have the option to make your own as well. These dealbreakers are either/or questions that reflect what you think is important. Each person picks 3 (they can be changed at anytime) from our wide selection.
The dealbreakers are essential because to match and chat, both of you have to pass (get 2/3) of each other’s dealbreakers right. Without your dealbreakers set up, your profile will be incomplete and you won’t be able to take anyone else’s or make matches.
The dealbreakers are there to help you and your potential match find common ground, before you even chat. They act as a little insights into what you both find important and will give you topics to discuss if/when you match.
To pass, you need to get at least 2/3 dealbreakers right.
*You both have to answer and pass each other’s dealbreakers to match and chat.
When you pass someone’s dealbreakers, that doesn’t automatically mean you’ve matched. You both have to pass each other’s dealbreakers to match.
When one of you has passed the other’s dealbreakers, you can either send a like or a superlike to let them know, so they can take your dealbreakers. There are 3 things that can happen here:
Even though you’ve passed someone’s dealbreakers, it’s up to the other person to decide if they want to take your dealbreakers as well. You’ll only get a notification if they passed your dealbreakers or if they failed.
If you failed someone’s dealbreakers, the way to get another shot is if that person uses the second chance feature.
This feature means that even though you failed the dealbreakers, they’d like to offer you an additional dealbreaker to answer, for a second chance to match and chat.
If you pass, you’ll match and be be able to chat. If you fail, there will unfortunately be no match.
*This is a premium feature.
If you get a superlike from someone, this means they’ve passed your dealbreakers and have chosen to let you know, so you can take theirs in return to match and chat.
When you send a superlike, the other person is notified that you passed their dealbreakers and when they open that notification, it’ll take them straight to your profile. If they like the look of you, they can choose to take your dealbreakers too. If they pass your dealbreakers, then it’ll be a match!
*You both need to pass each other’s dealbreakers (get 2/3) to match.
When you’ve passed someone’s dealbreakers and you want to let them know (so they can decide if they want to take yours, which will speed up the matching process) you have two options:
When you send a Like: It sends a notification to the other person that shows up in their ‘Activity’ tab, but you’ll be blurred and they can’t take your dealbreakers from there. Instead, you’ll show up in the other person’s recommends the next day, so they can come across your profile that way.
When you send a Superlike: It sends a notification to the other person that shows up in their ‘Activity’ tab unblurred (so they can see your face) and can instantly take your dealbreakers, if they choose, by clicking on the notification.
*On the free version, you get 5 superlikes a day.
Yes. Before you can chat to people, you have to pass (get 2/3) each other’s dealbreakers to match. If you’ve both passed, you’ll match and they’ll appear in the ‘Chat’ tab, which can be found in the ‘Messages’ part of the main menu.
If only one of you has passed the dealbreakers, you won’t be able to chat.
To match with someone on CLiKD, you both have to pass each other’s dealbreakers. This mean you both have to get at least 2/3 of their dealbreakers correct.
If you’ve passed someone’s dealbreakers and you want them to take yours, the quickest and most effective way to do this is to superlike them. This will send them a notification that you’ve passed their dealbreakers and when they click on it, they’ll be taken straight to your profile, where they can decide if they want to take your test.
If they do decide to take your test and pass, then it’ll be a match. If they fail your test, we have the second chance feature (premium feature) which will give them one extra dealbreaker to try and get right.
CLiKD is all about quality over quantity, which is why we have the dealbreakers and we’re not a swiping app. If you have no matches, there are number of things you can do to improve your chances of getting a match:
All of these could help. Remember, the more personality you show, the more people will want to know about you!
If you receive a Second Chance notification, this means that you failed someone’s dealbreakers, but they still want to match and chat, so they’re giving you a second chance.
This comes by way of an additional dealbreaker for you to answer and if you pass, you’ll match and be be able to chat. If you fail, there will unfortunately be no match.
*This is a premium feature.
If you’ve been through all your daily recommends and you get the pop up message at the end saying you should come back tomorrow more than once, there are few reasons this could be happening:
It’s possible that you’ve seen all the profiles of the people within your set distance and age range. We’d recommend widening these settings first.
If the ‘no recommends’ message keeps occuring after this, get in touch with our customer service at email@example.com.
Here are the steps to expand your age range or distance:
While CLiKD offers a lot of great features for free, CLiKD Premium has additional paid benefits that can truly enhance your experience on the app. With Premium, you can enjoy:
CLiKD offers a lot of great features for free. You can enjoy:
With Premium, there are additional paid features that can enhance your experience, such as:
Here are the steps to change your dealbreakers:
We constantly add new dealbreakers to the app based on all sorts of topics, but CLiKD is all about you. If you want to add some of your own, you can either do it through the ‘Upload Dealbreakers‘ page on our website or in the app.
Here are the steps to add new dealbreakers to the app:
*Note: The dealbreakers are for personality and interest questions such as ‘pub or club’. This is not for people to upload photos of themselves. Photos of yourself are for your profile pictures.
Here are the steps for blocking and reporting someone:
At CLiKD, we do not tolerate any offensive or discriminatory behaviour, especially on our platform. Please don’t hesitate to get in touch with us at firstname.lastname@example.org if you feel your safety is being threatened. Your safety is our number one priority.
At CLiKD, we make it our duty to check user accounts. When a new account is made on CLiKD, it’ll pass through moderation within its first 2-3 days to confirm that it meets our safety standards and follows our regulations.
As well as this security management, we believe the personality based dealbreakers help avoid fraudsters. It’s an added layer that bots won’t be able to fake.
If you come across a profile that you deem inappropriate or offensive, please do use our ‘Block user’ or ‘Report user’ function and we’ll take the necessary next steps.
We’re sorry to see you go!
Here are the steps for deleting your account:
*Note: Once this process is complete, don’t relaunch the app unless you want to make a new account. Relaunching the app automatically starts the process of making you a new account!
To cancel your subscription, you need to go to either the Google Play Store or the Apple App Store, depending on which one you used to buy your subscription.
For Google Play:
*You won’t be charged for the following months.
For Apple App Store:
*You won’t be charged for the following months.
**For both, you always have the option to resubscribe before the month is over.
Yes that’s right, we’re live in the UK now and are planning on landing in more countries as soon as we can. Want us in your local store? Register below and we’ll get the app your way, as soon as we can.
While you’re at it, why not tell your mates about us too, because the more people who register, the sooner we’ll land in your country!