FAQs | CLiKD Creative Dating App London Personality First

CLiKD Help Centre

Welcome to the CLiKD Help Centre! 

Here, we’ll do our part to answer as many questions as we can for you about anything and everything to do with our lovely app. This way, you won’t even have to wait for us to answer and you can get back to meeting new people on CLiKD ASAP!

If you still can’t find the answer you’re looking for, contact us below.

Will I Need a Facebook Account to Join?

No. You have the option to sign in with Facebook or with your mobile number and we’ll send you a verification code.

Can I Upload My Own Photos?

Yes! Great news (especially for those of you who know your light and angles) you can upload photos to your profile directly from your phone, Instagram and Facebook accounts! You can even link your Instagram to your profile. Below are some of our tips for uploading profile photos.

Guide to Profile Photos:

You know we have your back here at CLiKD. We want to make sure you’re showing off your most authentic self and that everyone is having the best possible experience. To do that, there are few tips and regulations that help us help you. So, have a look and trust us. As the dating experts, we know what we’re talking about!

*Please note that these tips and regulations are the basis of making sure the app is a fun, yet safe environment. We are well within our rights to remove your pictures or user profiles, if they don’t adhere to the regulations listed below. We don’t want to have to do this, but if we have to, we will! CLiKD is a place for everyone to feel comfortable and safe, so the following will be enforced:

  1. Your first photo is your first introduction. It’s people’s first look at who you are! So, give us a clear shot that shows your face. Give the people what they want!
  2. Prospective matches want to see as many sides of you as they can in your profile… within reason. Ideally 4 or more photos of you is perfect! However, look to leave out pictures of your car or favourite brand’s logo, so your profile is all about you.
  3. Everyone loves pets and pretty landscapes, but they can’t date them! Make your profile all about someone they can date… YOU! Put yourself front and centre of every photo for the best results.
  4. The face is the “money maker” for a reason. Make sure your pictures don’t cut out your face or hide it in poor light or masks/goggles. Give the world what it wants to see!
  5. We know you look great in your underwear, but like the torso only pictures, save it for in person. Photos of beachwear and sportswear are all good, as long as they’re not explicit in any way.
  6. Only one of each picture is needed. No need for duplicates, they can always scroll back to a picture if they want to see it again. If it’s a choice between the original and the filtered/lens heavy one, we’ll go with the original. Always!
  7. We all love Snapchat and Instagram, but using their filters on your photos is only going to reduce your chances are finding your perfect match! Keep the dog ears out of your profile pics!
  8. CLiKD want to provide a safe space for everyone to connect, because of that photos with weapons will only be accepted if the primary subject of the photo is a uniformed member of the armed forces or police… or if it is clearly a paintball or water gun!
  9. Blurry, grainy, out of focus, dark or incorrectly rotated photos aren’t going to do you any favors. How can your new partner trust you to take beautiful photos as a new couple, if you can’t even mange to get these basics right on your own pics?
  10. Any photos depicting offensive or discriminatory visuals will be removed.

Lastly (not so much a tip, just a fact) for safety reasons, photos where the primary subject was under 18 at the time of being photographed will be deleted!

With these tips in mind, go forth on your magical journey with CLiKD and discover the person behind the photo!

How Do I Adjust My Gender Identity and/or Sexual Orientation?

Here are the steps to adjust your gender identity:

  1. Go to ‘Profile’ on your main menu on the app
  2. Got to ‘My Profile’ which has the pencil icon
  3. Scroll down to ‘Gender and Sexual Orientation’ and click
  4. To adjust your gender, click the arrow on the right under ‘My Gender’ and this will give you a drop down menu
  5. Pick the option that you identify with
  6. Click ‘Save’ in the top right corner
  7. This setting will be reflected in your recommends the following day

Here are the steps to adjust your sexual orientation:

  1. Go to ‘Profile’ on your main menu on the app
  2. Got to ‘My Profile’ which has the pencil icon
  3. Scroll down to ‘Gender and Sexual Orientation’ and click
  4. To adjust your sexual orientation, click one of the options listed under ‘I would describe myself as’
  5. Click ‘Save’ in the top right corner
  6. This setting will be reflected in your recommends the following day

*You have the option to hide your gender or sexual orientation on your profile, using the toggles under each of the sections.

What Are the Interests For?

When you’re setting up your profile, one of the steps is choosing 5 interests. They can be changed anytime if you go to ‘My Profile’ on the app.

These interests that you choose means we send you people who share similar interests in your daily recommends.

What Are Recommends and How Do They Work?

Recommends are the people you see when you go onto the app. They’re your potential matches, if you decide to take their dealbreakers.

Everyday, you get new recommends and these are based on:

  • Gender preferences
  • Your location and distance setting
  • Your age range setting
  • Your chosen interests

This information is what the app uses to filter your recommends. Now, all you have to do is have a browse and see who you want to get to know better.

So, What Exactly Are These Dealbreakers?

At the centre of CLiKD are the dealbreakers. We are always adding new ones, but you have the option to make your own as well. These dealbreakers are either/or questions that reflect what you think is important. Each person picks 3 (they can be changed at anytime) from our wide selection.

The dealbreakers are essential because to match and chat, both of you have to pass (get 2/3) of each other’s dealbreakers right. Without your dealbreakers set up, your profile will be incomplete and you won’t be able to take anyone else’s or make matches.

How Do I 'Pass' Someone's Dealbreakers?

The dealbreakers are there to help you and your potential match find common ground, before you even chat. They act as a little insights into what you both find important and will give you topics to discuss if/when you match.

To pass, you need to get at least 2/3 dealbreakers right.

*You both have to answer and pass each other’s dealbreakers to match and chat.

I Passed Someone's Dealbreakers, But We Didn't Match, Why?

When you pass someone’s dealbreakers, that doesn’t automatically mean you’ve matched. You both have to pass each other’s dealbreakers to match.

When one of you has passed the other’s dealbreakers, you can either send a like or a superlike to let them know, so they can take your dealbreakers. There are 3 things that can happen here:

  1. They decide to take your dealbreakers and pass, meaning you’ve matched and can talk
  2. They decide to take your dealbreakers and failed, meaning you haven’t matched and can’t talk, unless you send them a second chance (an additional question for them to try and answer, so you can hopefully match)
  3. They decided they weren’t interested in taking your dealbreakers

Even though you’ve passed someone’s dealbreakers, it’s up to the other person to decide if they want to take your dealbreakers as well. You’ll only get a notification if they passed your dealbreakers or if they failed.

I Failed a Someone's Dealbreakers, What Do I Do?

If you failed someone’s dealbreakers, the way to get another shot is if that person uses the second chance feature.

This feature means that even though you failed the dealbreakers, they’d like to offer you an additional dealbreaker to answer, for a second chance to match and chat.

If you pass, you’ll match and be be able to chat. If you fail, there will unfortunately be no match.

*This is a premium feature.

What's a Superlike?

If you get a superlike from someone, this means they’ve passed your dealbreakers and have chosen to let you know, so you can take theirs in return to match and chat.

When you send a superlike, the other person is notified that you passed their dealbreakers and when they open that notification, it’ll take them straight to your profile. If they like the look of you, they can choose to take your dealbreakers too. If they pass your dealbreakers, then it’ll be a match!

*You both need to pass each other’s dealbreakers (get 2/3) to match.

What's The Difference Between a Like and a Superlike?

When you’ve passed someone’s dealbreakers and you want to let them know (so they can decide if they want to take yours, which will speed up the matching process) you have two options:

  1. Send a Like
  2. Send a Superlike

When you send a Like: It sends a notification to the other person that shows up in their ‘Activity’ tab, but you’ll be blurred and they can’t take your dealbreakers from there. Instead, you’ll show up in the other person’s recommends the next day, so they can come across your profile that way.

When you send a Superlike: It sends a notification to the other person that shows up in their ‘Activity’ tab unblurred  (so they can see your face) and can instantly take your dealbreakers, if they choose, by clicking on the notification.

*On the free version, you get 5 superlikes a day.

Do You Have To Match to Chat to People?

Yes. Before you can chat to people, you have to pass (get 2/3) each other’s dealbreakers to match. If you’ve both passed, you’ll match and they’ll appear in the ‘Chat’ tab, which can be found in the ‘Messages’ part of the main menu.

If only one of you has passed the dealbreakers, you won’t be able to chat.

How Do You Match?

To match with someone on CLiKD, you both have to pass each other’s dealbreakers. This mean you both have to get at least 2/3 of their dealbreakers correct.

If you’ve passed someone’s dealbreakers and you want them to take yours, the quickest and most effective way to do this is to superlike them. This will send them a notification that you’ve passed their dealbreakers and when they click on it, they’ll be taken straight to your profile, where they can decide if they want to take your test.

If they do decide to take your test and pass, then it’ll be a match. If they fail your test, we have the second chance feature (premium feature) which will give them one extra dealbreaker to try and get right.

I Have No Matches, What Do I Do?

CLiKD is all about quality over quantity, which is why we have the dealbreakers and we’re not a swiping app. If you have no matches, there are number of things you can do to improve your chances of getting a match:

  • You can add more information to your profile, such as filling out your Tagline,  Job/Passion or Story
  • You can change your pictures to show off your best angles and try pictures that tell a story about you
  • You can change up your questions, it’s possible that people could be failing your test
  • You could widen you age range or distance settings

All of these could help. Remember, the more personality you show, the more people will want to know about you!

What Does Second Chance Mean?

If you receive a Second Chance notification, this means that you failed someone’s dealbreakers, but they still want to match and chat, so they’re giving you a second chance.

This comes by way of an additional dealbreaker for you to answer and if you pass, you’ll match and be be able to chat. If you fail, there will unfortunately be no match.

*This is a premium feature.

It Says I've Run Out of Recommends, What Do I Do?

If you’ve been through all your daily recommends and you get the pop up message at the end saying you should come back tomorrow more than once, there are few reasons this could be happening:

  • Your distance settings
  • Your age range setting

It’s possible that you’ve seen all the profiles of the people within your set distance and age range. We’d recommend widening these settings first.

If the ‘no recommends’ message keeps occuring after this, get in touch with our customer service at contact@clikdapp.com.

How Do I Expand My Age Range or Distance?

Here are the steps to expand your age range or distance:

  1. Go to ‘Profile’ on your main menu on the app
  2. Got to ‘My Profile’ which has the pencil icon
  3. Scroll down to ‘Age range’ and/or ‘Distance’
  4. Adjust the circles across the bars to change your settings. For ‘Age range’, move both circles to show the range you want. For ‘Distance’, move the one circle
  5. Click ‘Save’ in the top right corner
  6. These new settings will be reflected in your recommends the following day

What Are The CLiKD Premium Features?

While CLiKD offers a lot of great features for free, CLiKD Premium has additional paid benefits that can truly enhance your experience on the app. With Premium, you can enjoy:

  • Unlimited Recommends
  • Unlimited Superlikes
  • A boosted profile
  • You can see who has taken your test
  • You can give people a Second Chance (if they fail your dealbreakers, this will give them an additional dealbreaker to answer and try and get right and match)

What Are The CLiKD Free Features?

CLiKD offers a lot of great features for free. You can enjoy:

  • 50 Daily Recommends
  • 5 Daily Superlikes

With Premium, there are additional paid features that can enhance your experience, such as:

  • Unlimited Recommends
  • Unlimited Superlikes
  • A boosted profile
  • You can see who has taken your test
  • You can give people a Second Chance (if they fail your dealbreakers, this will give them an additional dealbreaker to answer and try and get right and match)

I Want To Change My Dealbreakers or Add My Own, How Do I Do That?

Here are the steps to change your dealbreakers:

  1. Go to ‘Dealbreakers’ on the app’s main menu
  2. Go to ‘My DB’s’ on the top menu
  3. Click the ‘x’ in the top right corner of the dealbreaker(s) you want to remove
  4. Confirm you want to remove the question
  5. Click the ‘+’ icon left in the dealbreaker’s place, this will take you to the ‘Search’ panel for the dealbreakers
  6. To browse the dealbreakers categories, use your finger to scroll across till you land on the right category
  7. Scroll down and click the dealbreaker you want
  8. Tap either the top or bottom image as the answer you’ll accept as right
  9. Your dealbreaker has been added and saved.

We constantly add new dealbreakers to the app based on all sorts of topics, but CLiKD is all about you. If you want to add some of your own, you can either do it through the ‘Upload Dealbreakers‘ page on our website or in the app.

Here are the steps to add new dealbreakers to the app:

  1. Go to ‘Dealbreakers’ on the app’s main menu
  2. Go to ‘Create’ on the top menu
  3. Click the ‘Submit a dealbreaker’ button at the top of the page
  4. Fill in your Question text
  5. Add your two images (*Note: You must have the rights to use any image you submit and they should clearly relate to the question)
  6. Read the Legal agreement below the image area
  7. Confirm that you have read it and understood by pressing the circle to the right
  8. When you’re happy, click ‘Done’ in the top right corner of the page
  9. We’ll review the question to make sure there are no duplicates, that it passes our safety regulations and is not discriminatory or offensive
  10. If it passes, we put it on the app and anyone can use it!

*Note: The dealbreakers are for personality and interest questions such as ‘pub or club’. This is not for people to upload photos of themselves. Photos of yourself are for your profile pictures.

How Can I Block or Report Someone?

Here are the steps for blocking and reporting someone:

  1. Tap on the person’s profile
  2. When their profile is open, you’ll see 3 dots on the right below their profile pictures. Tap those 3 dots
  3. Once you’ve tapped, you have the option to ‘Block user’ or ‘Report user’
  4. Choose the action you feel is necessary and we’ll take whatever action we deem appropriate against that user, whether that’s deleting their account or banning them altogether

At CLiKD, we do not tolerate any offensive or discriminatory behaviour, especially on our platform. Please don’t hesitate to get in touch with us at contact@clikdapp.com if you feel your safety is being threatened. Your safety is our number one priority.

What About User Safety?

At CLiKD, we make it our duty to check user accounts. When a new account is made on CLiKD, it’ll pass through moderation within its first 2-3 days to confirm that it meets our safety standards and follows our regulations.

As well as this security management, we believe the personality based dealbreakers help avoid fraudsters. It’s an added layer that bots won’t be able to fake.

If you come across a profile that you deem inappropriate or offensive, please do use our ‘Block user’ or ‘Report user’ function and we’ll take the necessary next steps.

How Do I Delete or Deactivate My Account?

We’re sorry to see you go!

Here are the steps for deleting your account:

  1. (Only if you have Premium) Cancel your subscription in the App Store first
  2. Head to ‘Profile’ on the app’s main menu
  3. Go to ‘Account’
  4. Scroll down to ‘Account Settings’
  5. If you just want a break from your account, select ‘Deactivate account’ and this will hide you on people’s recommends until you’re ready to come back
  6. If you want to delete your account permanently, select ‘Delete account’
  7. Once you’ve confirmed this choice, your account and data will automatically be erased from our systems

*Note: Once this process is complete, don’t relaunch the app unless you want to make a new account. Relaunching the app automatically starts the process of making you a new account!

How Do I Cancel My Subscription?

To cancel your subscription, you need to go to either the Google Play Store or the Apple App Store, depending on which one you used to buy your subscription.

For Google Play:

  1. Open the Google Play App
  2. Go to the main menu with the three line icon
  3. Tap on ‘Subscriptions’
  4. Choose the app subscription you want
  5. Select ‘Cancel subscription’

*You won’t be charged for the following months.

For Apple App Store:

  1. Open the ‘Settings’ app on your device
  2. Tap your name
  3. Tap ‘Subscriptions’, if you don’t see this option tap ‘iTunes & App Store’ instead
  4. Find the app subscription you want to cancel
  5. Tap ‘Cancel Subscription’

*You won’t be charged for the following months.

**For both, you always have the option to resubscribe before the month is over.

You're Live in The UK, When Are You Launching in My Country?

Yes that’s right, we’re live in the UK now and are planning on landing in more countries as soon as we can. Want us in your local store? Register below and we’ll get the app your way, as soon as we can.

While you’re at it, why not tell your mates about us too, because the more people who register, the sooner we’ll land in your country!

Can't find the answer you're looking for above or still need more help? Get in touch below, we'd love to hear from you!